We are a socially responsible coffee company based in Birkenhead, roasting coffee that tastes amazing and makes the world a better place. We are on the hunt for someone to join us in our mission as we grow, helping us in supporting the community to do great things and helping to facilitate change in a tangible way. Our ambition is to be more than just another coffee company. As a socially responsible business we care about people as well as the planet The perfect candidate will have fundamental work experience in: order management, the capability to systemize our growing business, dispatch operations, inventory management, as well as solid HR skills for café management, experience in setting rosters and is a solutions based thinker. As our roastery is situated in a busy café environment barista and hospitality skills are essential. Qualities: - You can think one step ahead - You are motivated on improving our way of working and procedures - You have the ability to adapt to changes in a growing company and react proactively - You value and implement ethical and sustainable methods - You are reliable and consistent - You are a team player, who takes initiative and responsibility in a small team - You have a passion for sustainable and ethical projects and changing the world in a positive way Job tasks and responsibilities Management and Retail: - You will be working closely with our Head of Sales and Roasting - Creating a database of existing and new accounts - Implement ordering systems - Reporting analysis and annual reviews of accounts - Partnering and collaborating locally and internationally - How to use order and mailing systems - Team Management - Budget Management - Roster Management Roastery and specialty coffee: - Working closely with and reporting to Head Roaster - Grinding and packing of roasted coffee in an organized manner - Careful and precise application of bag labels and roast dates - Dispatching orders - Cleaning and maintenance of the roastery equipment and work space - General assistance around the roastery - Regular cupping and quality control - As required, undertake roast training with a view to production roasting - BAU in a Café environment (customer service and coffee making) Requirements for the position - 2-3 years Working experience in sales and customer order management - People skills and high level of customer service - Hospitality and customer service experience - Coffee roasting knowledge and advanced barista skills - Experience working with a socially responsible enterprise - Maturity and ability to lead and direct a team - Availability to work on weekends and public holidays - Highly proficient in spoken and written English Skills and experience Job benefits and perks - Great work environment - Part of a social business - A small team enables you to work independently - Opportunity to advance coffee knowledge Please send your CV and a Cover Letter.
Please include your CV and Cover Letter.